Privacy Policy

Effective Date: May 3, 2025
Last Updated: May 3, 2025

1. Introduction

Welcome to English9. Your privacy is important to us. This Privacy Policy explains how we collect, use, and protect your information when you use our website and mobile app (collectively, the "Service").

By using English9, you agree to the practices described in this policy.

2. Information We Collect

a. Information You Provide

When you sign up or use the Service, we may collect:

• Name, email address, or phone number (if applicable)
• Test answers and written submissions

b. Information We Collect Automatically

We use Firebase Analytics to collect technical data such as:

• Device type, OS, browser, and session duration
• Interaction data (e.g. clicks, navigation, completion rates)

c. Push Notifications

We use Firebase Messaging to send push notifications. You can opt in/out anytime through your device settings.

3. How We Use Your Information

We use your data to:

• Evaluate IELTS practice tests using AI
• Provide feedback and scores
• Improve our services
• Send reminders, updates, and learning tips (if you opt in)

4. Sharing of Information

We do not sell your data. We may share your information:

• With service providers like Firebase (in accordance with their privacy terms)
• To comply with legal obligations
• To prevent fraud or abuse

5. Data Retention

We retain your data as long as necessary to provide the Service and comply with legal obligations. You may request deletion of your account and data at any time.

6. Children's Privacy

English9 is intended for users 13 years and older. If we learn that we have collected data from a user under 13 without proper consent, we'll delete it promptly.

7. Security

We implement reasonable security measures to protect your data. However, no method of transmission or storage is 100% secure.

8. Your Rights

Depending on your location, you may have the right to:

• Access the personal data we hold about you
• Request correction or deletion
• Withdraw consent
• Object to processing

To exercise these rights, contact us at: hi@english9.ai

9. Data Transfers

By using English9, you acknowledge that your data may be transferred and stored in countries outside your country of residence, including the United States. We ensure that appropriate safeguards are in place to protect your personal information, in accordance with applicable data protection laws.

10. Changes to This Policy

We may update this Privacy Policy. If we do, we'll notify you through the app or website.

11. Contact Us

If you have any questions, email us at: hi@english9.ai